Defective teaching

Matthew Evans

One of my university lecturers, a long time ago (in Brighton, so also in a galaxy far, far away), told a story which was probably apocryphal. None-the-less, it made the point. It went like this…

In the 1980s, a British company decided to start buying in components from Japan. They were very specific in the contract that they required 95% without defects. They were not going to accept any nonsense from these foreign suppliers.

When the goods arrived, exactly 5% of the components wouldn’t work properly. The company contacted the suppliers to point out that this was at the margin of what they would accept. The Japanese firm were confused. “But we gave you exactly what you asked for”, they protested. “If you wanted 100% without defects, why didn’t you say that?”

The lecture was on quality assurance. The story highlighted the strange practice in Western business culture of tolerating…

View original post 191 more words

Advertisements

About teachingbattleground

I teach
This entry was posted in Uncategorized. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s