Secret shopping was invented in the 1940’s to check up on retail and banking staff who were not trusted by their employers. It has no other purpose. It screams mistrust. It is a crude tool of weak managers to strike fear into those who have it foisted upon them.
Off the top of my head the following is demonstrably true and should also stay true, unless you believe in the corporatisation of education, but that is a whole other pickle:
- Schools are not shops
- Schools are not banks
- Learners are not customers
- Learners are not shoppers
- Learners are not clients
- Learners are not teachers
- Learners are not professional
SO WHY WOULD ANY REASONABLE PERSON INCLUDE WHAT LEARNERS SAY IN ANY PROCESS IN RELATION TO A TEACHERS PERFORMANCE?
It is just not necessary, we have middle managers for this and if the middle manager can’t figure it out GIVE THEM MORE…
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