Quite some years ago now, I received a minor ticking-off from a senior manager because of the way I had handled a parental concern. It seemed that there had been a genuine error, and during a telephone call, I had accepted as much and apologised. Some weeks later, I had a very satisfactory and entirely productive exchange with the same person at a parents’ evening.
But when the senior manager asked me how I had dealt with the matter, I was told it is inadvisable ever to admit you are wrong or to apologise, least of all to the public. A small point, but one that has stuck with me ever since.
There are innumerable instances where errors are made in all walks of life. At the current time, I can think of pronouncements from government about teacher shortages and the effect of the business-rate rise on small businesses to…
View original post 489 more words